A sample page of the actual document
A care visit log is the main evidence a CQC inspector uses to decide whether a person actually received the care their support plan promised. Vague entries, blank boxes, missing times and retrospective edits are what turn a good visit into a finding under Regulation 12 (safe care) and Regulation 17 (good governance), because the inspector cannot tell what really happened from the record in front of them.
Health and Social Care Act 2008 (Regulated Activities) Regulations 2014 (SI 2014/2936): Regulation 12 (Safe care and treatment) and Regulation 17 (Good governance). CQC Single Assessment Framework (34 quality statements, six evidence categories including 'processes' and 'people's experience'; final version due summer 2026), 'Safe' and 'Well-led' key questions. NICE NG21 and Quality Standard QS123 Statement 4 (length of home care visits). Care Act 2014 statutory guidance (visits of 15 minutes or less not appropriate for intimate personal care). NICE Quality Standard QS89 Statement 4 (skin assessment for people shown to be at high risk by a pressure ulcer risk assessment). CQC Provider Information Return (adult social care), which asks domiciliary services for the number of visits under 15 minutes and scheduled missed visits in the preceding 28 days.
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Good to know
On the CQC Provider Information Return, domiciliary providers must report how many scheduled visits in the last 28 days were shorter than 15 minutes. The trap is that this counts the actual duration, not the planned one, so a visit booked for 30 minutes but completed in 12 is reportable. A provider whose system only records scheduled time, not real clock-in to clock-out, cannot produce this figure accurately and is creating a gap on every short visit without knowing it.
Source: Health and Social Care Act 2008 (Regulated Activities) Regulations 2014 (SI 2014/2936): Regulation 12 (Safe care and treatment) and Regulation 17 (Good governance). CQC Single Assessment Framework (34 quality statements, six evidence categories including 'processes' and 'people's experience'; final version due summer 2026), 'Safe' and 'Well-led' key questions. NICE NG21 and Quality Standard QS123 Statement 4 (length of home care visits). Care Act 2014 statutory guidance (visits of 15 minutes or less not appropriate for intimate personal care). NICE Quality Standard QS89 Statement 4 (skin assessment for people shown to be at high risk by a pressure ulcer risk assessment). CQC Provider Information Return (adult social care), which asks domiciliary services for the number of visits under 15 minutes and scheduled missed visits in the preceding 28 days.
Good to know
A care visit log is the main evidence a CQC inspector uses to decide whether a person actually received the care their support plan promised. Vague entries, blank boxes, missing times and retrospective edits are what turn a good visit into a finding under Regulation 12 (safe care) and Regulation 17 (good governance), because the inspector cannot tell what really happened from the record in front of them.
On the CQC Provider Information Return, domiciliary providers must report how many scheduled visits in the last 28 days were shorter than 15 minutes. The trap is that this counts the actual duration, not the planned one, so a visit booked for 30 minutes but completed in 12 is reportable. A provider whose system only records scheduled time, not real clock-in to clock-out, cannot produce this figure accurately and is creating a gap on every short visit without knowing it.
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This checklist stops the two failures that close kitchens: food sitting in the danger zone (8 to 63 degrees C) long enough for bacteria to multiply, and staff working from memory instead of a record an Environmental Health Officer can read back. A weak opening compromises food before the first order; a rushed close lets fridges drift, pests settle, and yesterday's record go unsigned.
A proper opening check, done before the first customer or the first food is touched, is your strongest defence against a poor Food Hygiene Rating, a customer falling ill, or an enforcement notice. The Environmental Health Officer scores how well you manage safety every day, not just on inspection day, so a signed daily record that proves you check temperatures, allergens and sickness exclusion is what protects the rating and the business.
A closing checklist stops the overnight failures that trigger enforcement notices, voided insurance claims, and food poisoning: fridges drifting above 8C unnoticed, hot food cooled too slowly, gas left on, fire exits blocked, and cash left out. These are the specific things an EHO inspector or an insurer's loss adjuster looks for, and the closing record is the proof you did them.