A sample page of the actual document
A good SOP template stops two failures: staff doing the same task differently because no one wrote the steps down precisely, and auditors raising nonconformances because the document is missing the control information (version, owner, approval, review date) that ISO 9001:2015 Clause 7.5 expects. Build the template once and every SOP your office produces will be usable by a new starter on their second shift and able to survive an audit.
ISO 9001:2015, Clause 7.5 (Documented Information): 7.5.1 General (extent of documentation), 7.5.2 Creating and updating (appropriate identification and description; review and approval for suitability before release), and 7.5.3 Control of documented information (distribution, access, storage, retention, and prevention of unintended use of obsolete documents). Note: ISO sets no mandatory document review frequency; the 12-month interval is a widely used industry convention, not a clause requirement. Practical UK sector reference: NHS-style SOP templates (e.g. Oxford University Hospitals), which apply these same header, approval, and revision-history fields.
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What’s on it
Everything that matters, nothing that does not. Here is the full list, exactly as it appears on the template.
Good to know
ISO 9001:2015 dropped the old requirement for a quality manual and for the six mandatory procedures that the 2008 version demanded. It replaced them with one principle (Clause 7.5.1): keep documented information 'to the extent necessary' to be confident your processes run as planned. So a two-page SOP on a shared drive is fully compliant as long as it carries the identification, review, approval, and control information the standard expects. Most small UK offices get this backwards: they over-write the step-by-step body and under-fill the control fields (version, owner, approval, review date), which is exactly where audit findings come from.
Source: ISO 9001:2015, Clause 7.5 (Documented Information): 7.5.1 General (extent of documentation), 7.5.2 Creating and updating (appropriate identification and description; review and approval for suitability before release), and 7.5.3 Control of documented information (distribution, access, storage, retention, and prevention of unintended use of obsolete documents). Note: ISO sets no mandatory document review frequency; the 12-month interval is a widely used industry convention, not a clause requirement. Practical UK sector reference: NHS-style SOP templates (e.g. Oxford University Hospitals), which apply these same header, approval, and revision-history fields.
Good to know
A good SOP template stops two failures: staff doing the same task differently because no one wrote the steps down precisely, and auditors raising nonconformances because the document is missing the control information (version, owner, approval, review date) that ISO 9001:2015 Clause 7.5 expects. Build the template once and every SOP your office produces will be usable by a new starter on their second shift and able to survive an audit.
ISO 9001:2015 dropped the old requirement for a quality manual and for the six mandatory procedures that the 2008 version demanded. It replaced them with one principle (Clause 7.5.1): keep documented information 'to the extent necessary' to be confident your processes run as planned. So a two-page SOP on a shared drive is fully compliant as long as it carries the identification, review, approval, and control information the standard expects. Most small UK offices get this backwards: they over-write the step-by-step body and under-fill the control fields (version, owner, approval, review date), which is exactly where audit findings come from.
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A weak handover is the most common root cause of medication errors, choking on the wrong diet texture, missed post-fall checks, and pressure damage that goes unwatched. A sheet that names the specific person, number, and action passes information the next shift can act on immediately, and it is the record CQC reads back when something goes wrong.
Onboarding done right keeps the business clear of an illegal-working civil penalty (up to £60,000 per worker), of tribunal claims for a missing written statement or unlawful pay deductions, and of the early attrition that hits when someone leaves inside 90 days because day one was a mess. This is the order an onboarder actually works through, from legal must-dos to the things that make a new starter productive.
A new starter induction that is actually done, not just signed off, prevents two kinds of expensive failure: legal exposure (a £45,000 to £60,000 illegal-working penalty, an unfair dismissal or discrimination claim, an ICO breach, an HMRC tax-records penalty) and operational failure (someone who cannot evacuate the building, cannot log in for three days, or hits month five of probation with no documented reviews). Each item below names the document, the number or deadline, and the action, so it can be ticked off and evidenced.