Rooms
Hotel Room Checklist
Walk into every room sure it is ready for a paying guest, with nothing missed and nothing to apologise for.
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- Knock, announce "Housekeeping", wait, and enter; if the room is occupied, respect Do Not Disturb signs and come back later
- Open curtains and windows, switch on lights, and check nothing is broken, faulty, or left behind by the guest
- Strip the bed, bag used linen and towels, and check the mattress and under the bed before remaking with fresh linen
- Empty all bins, clear away rubbish and used glasses, and remove any room-service trays
- Clean the bathroom top to bottom: shower or bath, sink, toilet, mirror, then restock soap, towels, and toilet roll
- Dust and wipe all surfaces, including high-touch points like switches, remote, door handles, phone, and kettle
All checks done
Rooms
Housekeeping Room SOP
A clear, repeatable order for servicing a room so every guest walks into the same high standard, whoever cleaned it.
10 checksPDF + phoneReviewed for 2026Source: Hotel housekeeping SOP industry guidance (Flexkeeping, SafetyCulture, Mews housekeeping SOP guides)
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What’s on it
10 things to check.
Everything that matters, nothing that does not. Here is the full list, exactly as it appears on the template.
- 1Knock, announce "Housekeeping", wait, and enter; if the room is occupied, respect Do Not Disturb signs and come back later
- 2Open curtains and windows, switch on lights, and check nothing is broken, faulty, or left behind by the guest
- 3Strip the bed, bag used linen and towels, and check the mattress and under the bed before remaking with fresh linen
- 4Empty all bins, clear away rubbish and used glasses, and remove any room-service trays
- 5Clean the bathroom top to bottom: shower or bath, sink, toilet, mirror, then restock soap, towels, and toilet roll
- 6Dust and wipe all surfaces, including high-touch points like switches, remote, door handles, phone, and kettle
- 7Vacuum or mop the floor working from the far corner back towards the door so you do not walk over clean floor
- 8Restock tea, coffee, water, glasses, stationery, and check the welcome information is present and tidy
- 9Do a final walk-round against the room checklist, set the heating or air-con to standard, and note any maintenance faults for reporting
- 10A departure (check-out) clean typically takes 25 to 30 minutes and a stayover refresh 12 to 15 minutes; log the room as clean and ready only once it passes inspection
Good to know
Industry-standard timings allow roughly 25 to 30 minutes for a full departure clean and 12 to 15 minutes for a stayover refresh, and inspection checklists commonly cover 18 to 22 points per room.
Source: Hotel housekeeping SOP industry guidance (Flexkeeping, SafetyCulture, Mews housekeeping SOP guides)
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